The operational decisions facing managed lanes can be highly politicized and difficult to make quickly. For example, changing the operating parameters such that a user class can no longer access the lanes may require extensive public debate and ignite controversy. This research examined managed lanes across the country and found that none had developed plans on how to deal with such situations as they arise in the future. We found there are significant potential benefits for agencies if they use operational goals for their managed lane facilities to guide decision making prior to the point it becomes critical. In addition, the policies developed act as a performance promise to managed lane users.
