OLA Quarterly https://journals3.oregondigital.org/olaq <p>Oregon Library Association (OLA) publishes OLA Quarterly (OLAQ) four times a year.</p> en-US Tue, 22 Mar 2022 00:00:00 -0700 OJS http://blogs.law.harvard.edu/tech/rss 60 Volume 27 Issue 1 Table of Contents https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_1 Oregon Library Association Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_1 Tue, 22 Mar 2022 00:00:00 -0700 From the Guest Editors https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_2 <p>Protecting patron privacy is a core tenet of the ethics of librarianship. The American Library Association's Privacy: An Interpretation of the Library Bill of Rights (2019) emphasizes that protecting the privacy of library users is key to ensuring intellectual freedom because surveillance and monitoring produce a "chilling effect on users' selection, access to, and use of library resources." In 2005, librarians in Connecticut made headlines by standing up against the FBI and the USA Patriot Act to protect patron records (Cowan, 2006). Faced with a clear threat to privacy, these librarians sued the U.S. government in defense of their patrons' rights. However, the daily erosion of privacy facing patrons today is often more insidious and the day-to-day work of protecting privacy in libraries is less visible.</p> <p>This issue of the Oregon Library Association Quarterly is dedicated to stories of how library workers across Oregon try - and sometimes struggle - to live up to our professional responsibility to protect privacy. These stories come from all corners of our library ecosystem, from public and academic institutions and from large and small communities. The articles presented here provide snapshots of some of the current challenges that libraries face around privacy, as well as some practical tips for dealing with these challenges. We have also included a short guide to relevant state laws, which we hope provides context for the issue as a whole.</p> Ellie Avis, Kelly McElroy Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_2 Tue, 22 Mar 2022 00:00:00 -0700 Privacy in Practice: Library Public Services and the Intersection of Personal Ideals https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_3 <p>Anonymity. Confidentiality. Privacy. These similar, yet distinct, concepts require nuance in a setting that is both public and highly personal. Your public library is just that: yours but also public. How do these concepts and the way individuals value them personally become reconciled within the library, a public institution that both safeguards and shares information? How do the privacy rights of adults and children, guardians and intimate partners, intersect and diverge at the library?</p> Claudine Taillac Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_3 Tue, 22 Mar 2022 00:00:00 -0700 Learning Better for the Next Thing: Online Proctoring Services and Privacy Advocacy Outside the Library https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_4 <p>In the fall of 2020, amidst the COVID-19 pandemic, higher education institutions found themselves with more time to consider how to best use and refine educational technology that had been urgently implemented or expanded during the spring and summer. Despite taking this additional time, it often felt as though the desire to provide normalcy—amongst abnormal conditions—took precedence over privacy protections. Examples such as promoting classroom engagement by requiring students to have their cameras on during synchronous online instruction illustrate this attempt to bridge normality within remote services. Another example of this tendency is online proctoring, in which the need to ensure academic integrity is used to justify the implementation of software that leverages surveillance and harmful technology.</p> <p>I am employed at an institution that supports online proctoring as a method of instruction and has a contract with an online proctoring service, ProctorU. When I first learned this information, I felt a call to action. Just as a sense of urgency helped guide the implementation of online proctoring services, my own urgency guided my attempts at dismantling its use. Through this article, I will explain online and remote proctoring, the harms it poses to students, and why librarians should care about it. Furthermore, I'll outline my own efforts to eliminate proctoring software on my campus, how they fell short, and how we can envision better methods of dismantling surveillance.</p> Sam Buechler Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_4 Tue, 22 Mar 2022 00:00:00 -0700 Don’t Deputize Intolerance: Keeping Your Security Policies Safe from Your Patrons https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_5 <p>To live in rural Oregon is to live in tension. Crook County exemplifies the tensions of living in rural Oregon in many ways, and not just because it is located dead center in the middle of the state. It also encapsulates the contradiction of some residents trying to keep a hold on a past they perceive as idyllic, while others live with the opportunities and harsh realities of the present. Crook County sees this contradiction reflected in its reliance on industries both historic and modern: ranching, wood products, and auto tires on the one hand, and data centers, health care, and hemp on the other. This tension can boil over into conflict, even when it comes to something as supposedly simple as a change in library policy.</p> <p>Like in many other communities suffering identity crises, some people in Crook County, and its only incorporated town of Prineville, ran afoul of the rising use of opioids (Chaney, 2019). Those of us at the public library saw the effects firsthand. In 2018 and 2019, the library faced a confluence of opioid-adjacent situations. These incidents presented a serious security dilemma for the library where we worked as director and assistant director: How do we ensure safety for the most vulnerable patrons, including those experiencing adverse effects from drugs, while generally keeping the library welcoming for everyone? This dilemma led us to two security-related decisions: to forbid sleeping in the library and to install security cameras. Both decisions ultimately demonstrated how choices made, ostensibly, to protect patrons' physical safety, or to help some people feel more "secure," can adversely impact safety for patrons who are already marginalized.</p> Buzzy Nielsen, Jane F. Scheppke Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_5 Tue, 22 Mar 2022 00:00:00 -0700 Safeguarding Student Privacy in Schools https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_6 <p>Schools have always collected data on their students - everything from grades and test scores to information about behavior and medical issues. Beginning in March 2020, however, the potential for unwanted sharing of student information exploded. Most schools without existing 1-to-1 technology programs, where every student is assigned a digital device, scrambled to hand out laptops, Chromebooks, or iPads to students. Schools also tried out and adopted digital teaching tools such as Google Classroom, Canvas, Clever, Pear Deck, Flipgrid, Edpuzzle, Screencastify, Explain Everything, Kahoot!, GoNoodle, and many others. The COVID-19 pandemic pushed many schools fully online. Now, with schools back to in-person learning, school activities still often depend on the use of these digital devices and tools.</p> <p>School administrators must consider the digital rights of these students and families as they choose resources. It's also important for parents, teachers, school librarians, and the broader community to know the types of data that schools and their third-party vendors collect, and what they can do to better protect that data.</p> Miranda Doyle Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_6 Tue, 22 Mar 2022 00:00:00 -0700 Beyond HTTPS and the Cloud: Building a Safe and Secure Web Resource for DACA and Undocumented Students https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_7 <p>In 2016 and 2017, after the election of Donald Trump, the Deferred Action for Childhood Arrivals (DACA) program was in danger of being suspended or revoked entirely. This left many Oregon State University students in legal limbo, impacting their success as students as well as their ability to pay for college. The Department of Homeland Security, especially the small department Immigration and Customs Enforcement (ICE), ballooned in influence with the new administration. Trump had made anti-immigration a cornerstone of his campaign and that did not slow down once he took office. Undocumented students were now staring down new legal and financial challenges that were well outside their (and university) control. The university needed to respond quickly to changes in immigration policy, aid students who were struggling, and have one central location for advisors and students to find resources.</p> <p>The Oregon State University (OSU) library got involved in the university's effort to help DACA and undocumented students. At the time, relevant resources were siloed across campus, so it was difficult for students to know what resources were available. Even advisors couldn't navigate the various systems. For example, on the OSU website, the Admissions page and Student Legal Services page both had relevant information, but they didn't refer back to one another. To help resolve this problem, the library offered to gather the resources distributed across campus for undocumented and DACA students.</p> <p>After the resources were collected, I was approached by one of the librarians on the project to develop a more permanent technical solution. I'm a website developer for the OSU Valley Library. Just like most smaller libraries, the Valley Library relies on third-party vendors for many services; however, my department also creates custom web solutions for the library. Because this project required special privacy and security provisions for this vulnerable student population, the library opted for a custom solution.</p> Kenna Warsinske Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_7 Tue, 22 Mar 2022 00:00:00 -0700 Licensing Online Content to Ensure Patron Privacy: An Informal Survey of Oregon Librarians https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_8 <p>Librarians throughout Oregon are committed to securing the rights for patrons utilizing resources within their libraries with the greatest level of protection regarding their online identities as possible. At the same time, Oregon librarians are committed to providing their patrons with the online resources they want to access whether it is a public library, an academic library, a community college library, or a health services library. Finding the balance between providing the desired online content with the safeguards that protect their patrons can be difficult. Oregon librarians recognize the need to secure patrons' online privacy but also want to meet patron demands for resources. Patrons tend to prioritize their quest for content over their personal privacy concerns. By contrast, librarians evaluate the privacy needs of their community as a whole as opposed to on an individual level. They are committed to the third principle of the American Library Association's Code of Ethics: "We protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted" (ALA, 2021).</p> <p>As with many issues in the 21st century, a tension exists between the individual's wants and the best practices for community well-being. To better understand this inherent conflict between access and security, I asked several Oregon librarians to answer a series of questions about their electronic resource licensing practices. This article outlines the current practices these colleagues employ to reconcile this tension between patron demand and patron safety and to identify ways for improving the situation regarding online resource usage.</p> Jill Emery Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_8 Tue, 22 Mar 2022 00:00:00 -0700 Student Data Privacy and Automatic Textbook Billing https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_9 <p>The textbook market in U.S. higher education is changing. In recent years, publishers have developed an automatic billing model, in which colleges and universities negotiate deals with publishers to provide ebooks and courseware to students, folding the cost into student fees. This model is commonly known as "inclusive access." Because it offers students first-day access to course materials - important to student success - as well as some savings over full-priced standard textbooks, it is becoming popular with faculty and administrators. But textbook publishers are promoting these plans for another reason: The data they can collect with digital materials opens a lucrative new market, allowing them to diversify into analytics services.</p> Tina Weyland Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_9 Tue, 22 Mar 2022 00:00:00 -0700 The Distance Between Our Values and Actions: We Can’t Be Passive When it Comes to Privacy https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_10 <p>In September 2021, the WOC+Lib collective published a searing "Statement Against White Appropriation of Black, Indigenous, and People of Color's Labor (BIPOC)," decrying the exploitation and abuse of BIPOC library workers. One of the many hypocrisies the group took issue with was:</p> <blockquote>the proliferation of anti-racism statements put out by information institutions and organizations in 2020 without also taking on actions addressing the lack of Black, Indigenous, or People of Color workers or how the BIPOC within those very libraries and organizations have been ostracised and disrespected for years prior to 2020, while allowing the mistreatment to continue. (WOC+Lib, 2021)</blockquote> <p>In the midst of the international uprisings for racial justice following the murder of George Floyd, many libraries put out antiracist statements affirming their commitment to diversity, equity, and inclusion (DEI). Yet in a recent survey of library directors, only 31 percent of academic library directors agreed that their “library has well-developed equity, diversity, inclusion, and accessibility strategies for employees" (Frederick and Wolff-Eisenberg, 2021, p. 10). The lack of progress made in these areas suggests that while diversity may be a library value, dismantling systems of oppression to improve DEI is not a top priority at most institutions.</p> Meredith Farkas Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_10 Tue, 22 Mar 2022 00:00:00 -0700 Volume 27 Issue 1 Back Matter https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_11 Oregon Library Association Copyright (c) 2022 OLA Quarterly https://journals3.oregondigital.org/olaq/article/view/vol27_iss1_11 Tue, 22 Mar 2022 00:00:00 -0700